You Should Have Multiple Emails for Your Business

It is not uncommon, even for small businesses with a single employee, to have more than one email address. While it’s easy to understand why a large corporation may have use for multiple emails, it can be a little trickier to understand why a stand-alone owner would opt for the same choice. The reality is that trying to pile all of your business related emails into one inbox as your business and website grow can get very messy, very quickly. To keep things neat, streamlined, and looking professional, you can create multiple email accounts under your domain name. Many hosting providers will let you do this for free. Here are a few reasons to consider the option. Professional Appearance Sure, you could reply to all of your business emails from the address “yourname@yourbusiness.com” but that makes it loud and clear that you’re running a one man show. By creating different emails for different situations, you give the illusion that your company is bigger and more professional than it really is. You can use something like “help@yourbusiness.com” for customer service responses, and your personal address when a client wants to work with your directly. You can even use a separate account to send out your newsletter and receive responses. Organization Having…

Tips for Responding to Angry Customer Emails

An unfortunate part of being in business is that no matter how great your product or service, there will always be at least one disgruntled customer who finds something to be upset about. Sometimes they’re completely off the wall, and other times they have a valid complaint or concern. Regardless, it’s your job as the owner of your business to make sure that their concern is addressed and handled in a professional manner. It can be difficult to keep your cool when someone is screaming at you or berating you, but one benefit of operating an online business is that complaints will come in electronic forms that allow you to pause, compose yourself, and answer in your own time. Here are some tips and tricks to handling grouchy customer emails. 1. Don’t Respond in Haste When you first read an email from an unreasonable customer who is absolutely livid and is jabbing at everything from the quality of your products to your mother’s intelligence, you’re probably going to feel a little fired up. Whatever you do, this is not the time to reply to the customer in question. If you need to, open up a word document and type out all the angry things you have to say. The get…

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